ATS-Friendly Customer Success Manager Resume

ATS (Applicant Tracking System) software scans your resume before any human sees it

The system parses your resume to extract information like skills, experience, and education

Your resume is ranked based on how well it matches the job description keywords

Only top-ranked resumes make it to the hiring manager

75% of resumes are rejected by ATS before reaching a human recruiter

Using the right format and keywords is crucial for passing ATS screening

Use standard section headings (e.g., "Work Experience" not "My Journey")

Include keywords from the job description naturally throughout your resume

Use standard fonts like Arial, Calibri, or Times New Roman

Save your resume as .docx or .pdf (check job posting for preference)

Avoid tables, text boxes, headers, and footers

Use standard bullet points (•) not custom graphics

Spell out acronyms at least once (e.g., "Search Engine Optimization (SEO)")

Include both acronym and full term for maximum matching

Use simple, clean layouts with clear section breaks

Use standard bullet points for lists

Include contact information at the top

Use consistent formatting throughout

Use standard date formats (MM/YYYY)

Left-align all text for best ATS parsing

Use keywords naturally in context

Include a skills section with relevant keywords

Use standard job titles that match industry norms

Include measurable achievements with numbers

Don't use headers or footers for important information

Don't use tables or columns for layout

Don't use text boxes or graphics

Don't use special characters or symbols

Don't use images or logos

Don't use creative fonts or multiple font types

Don't use color (black text on white background is safest)

Don't use abbreviations without spelling them out first

Don't submit your resume as a JPEG or PNG

Don't use creative section names that ATS won't recognize